Frequently Asked Questions
How long between when I place my order and when I receive it?
As soon as we receive confirmation of payment we process your order ASAP. You will receive notification via email, you can also login to your online account to view your order status.
Who do you ship orders with?
All of our orders are sent with Australia Post
How does ‘Pick-up in Cooma, NSW ‘work?
We have a warehouse in Cooma that is available for you to collect online orders.
What if I choose the wrong fabric?
Please contact us as soon as possible
How do I know that my credit card details are safe to use?
To keep all online payments secure & honest we have the option for you to use PayPal® Online Purchasing facilities. You can also ring us to arrange for over the phone payments & direct deposit payment is also available.
What if I don’t receive my order?
If your order hasn’t arrived after 10 business days please contact us. Orders usually arrive within 2-5 business days depending on where you live.
I don’t have a Credit Card - can I still order from you?
If you don’t have a credit card available you most certainly can still order from us! Just choose Direct Deposit or Phone Order in checkout!
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